Best Use of a Call Center?
The latest issue of Forbes discusses an elaborate drug dealing ring in the New York City area. You can access the story here but may need to register (which is free). The story, Inside Dope, tells a fascinating use of distributed technology to manage this high tech drug dealing operation. Called the Cartoon Network, this technology driven business used a distributed workforce with highly trained workers, sophisticated databases, and remote call technology to run the business. The call center was relocated weekly, sometimes daily, to avoid detection by the police. While we’re not advocating the use of the end product here, it is interesting how the leading users of technology are sometimes outside main street business.
